Product Support

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User Forum

Have a tip that you would like to share with other CAMWorks users or do you have a question? You can click the User Forum button below and post your tip or question on our user forum. You need a user name and password to login. Contact your Geometric Technologies reseller if you need assistance with your login.

If You Need Help

Geometric Technologies supports its products through a worldwide network of authorized resellers who must undergo rigorous technical training yearly to maintain distribution status. If you encounter technical issues concerning our products, your first step is to determine if this is a known issue. If so, there may be a fix available through the "Live Update" feature of your product or a temporary work around may be available.

When you have questions about the operation of your Geometric Technologies product or you can't find a solution to a problem that you are reasonably certain is caused by CAMWorks, call your Geometric Technologies reseller for assistance. Your reseller is familiar with your system environment and is able to provide prompt assistance. If you are unable to reach the distributor, you may contact Technical Support as a last resort.

You Can Do Some Basic Troubleshooting

Before you call for assistance, there are a number of areas you can check. The following list is designed to help you discover common problems or direct you toward problem areas that may have been overlooked. In some cases, your problem may be caused by something as simple as a loose cable.

• Make sure your hardware and software meet the minimum system requirements. Windows requires a considerable amount of computing power, memory and disk space. When you try to run Windows applications such as CAMWorks, you may find your computer is unable to handle the demand.
   
• Make sure your hardware and peripherals are set up correctly. If Windows is not operating correctly or your mouse or printer are not functioning, you need to troubleshoot Windows or the peripheral equipment, not CAMWorks.
   
• Check all cable connections. It's possible your problem can be caused by a loose cable.
   
• Read the manuals for your equipment and verify that you have followed all the instructions.
   
• Read the Release Notes. The CAMWorks Setup program installs a Release Notes file that may contain important information. The file can be opened from the Start|Programs menu.

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